Outsourcing Directory

Monthly Archives: March 2007

Domestic Private Equity Invests in Outsourcing

Almost daily, it seems that domestic private equity firms, from Blackstone Partners to General Atlantic Partners and Sequoia Capital, are directly entering the outsourcing world. Meanwhile, existing companies already in the midst of the outsourcing fray are now in merger mode, able to reach sky high multiples seemingly overnight. And why not? […]

Selling Your Outsourcing Services to Western Buyers


Get Your Feet on the Ground: Visit Your Outsourcing Vendors


Outsourcing Problem Resolution - the Escalation Protocol


Outsourcing Project Implementation


Multiple Service Center Locations: the Benefits of Redundancy


Outsourcing Governance through Service Levels


Outsourcing Pitfall: Customer Abrasion


Outsourcing Risk Mitigation


Diversification of Outsourcing Center Locations


Outsourcing Service Level Credits


Sourcing Your BPO Vendor


Outsourcing Governance is a Necessity


Outsourcing Definitions