The tales and travails of bad outsourcing agreements are probably as legendary as the stories of legions of foreign workers taking away American jobs. Yet, we don’t hear much about the agreements that lead to engagements gone wrong, to service levels not met or in worst case, services not being provided. Of course, […]
The idea of picking up or lifting a particular lot of work, and sourcing (the shifting) to a vendor is not new. And, the reasons for so doing are not new either. However, as more and more companies, of all sizes, further mature in their outsourcing experience and strategy, the “lift and shift” of […]
I recently had the opportunity to represent an outsourced services supplier in one deal and a new outsourced services customer in another. In both deals, the other side provided the paper. The experience left me even more sure that a better way must exist for these deals.