In a recent ComputerWorld article, Gerry Clark of TPI offered his perspective on outsourcing trends. One of the most interesting things that Mr. Clark highlighted was the increasing effort provider markets take to distinguish themselves from other markets. He says:
Differentiation seems to be the direction that most are taking. The big attraction […]
In an article appearing in Computer World on July 23, 2007 entitled When to Fix a Broken Process, Bart Perkins of Leverage Partners, Inc., explores a question that many ask: whether it is better to improve your process before or after you outsource. Mr. Perkins aptly points out that there are pros and cons to […]
Claims processing is one of the cornerstones of outsourcing in the insurance industry. This primarily back-office task is often seen as a great opportunity to save money ¨C as it is primarily ministerial, not customer-facing and based on specific rules and guidelines. Many insurers have grasped this concept and moved their processing to lower-cost offshore […]
The Wall Street Journal article dated June 16, 2007 and entitled “The Seven Myths of Outsourcing” (at this link) is a great survey of significant issues arising in outsourcing deals. While it points out certain major flaws in the deal-making process, however, it fails to scratch below the surface to the misaligned incentives that give […]
According to a recent article found on ZDNet UK (here), more and more U.S. companies are participating in “do-it-yourself” (DIY) outsourcing. This has caused a slow down among outsourcing consultants and law firms – all of which suffer when companies take on outsourcing themselves. What is being gained and lost in this transition?