Outsourcing Directory

Monthly Archives: September 2007

Zen and the Art of Outsourcing Happiness

September 18, 2007 – 4:51 pm

A September 17, 2007, article in CIO magazine entitled “How to Measure Real Outsourcing Success” (Hint: It’s Not the SLAs), pointed out some interesting statistics about outsourcing and outsourcing happiness. Starting with the premise that SLA statistics are not a measure of happiness, the article described a process built by Dr. Paul Roehig at […]

By Gary M. Zeiss, Esq. | Posted in Outsourcing, Best Practices, IT Outsourcing, Business Process Outsourcing, Governance | Comments (0)

Small Outsourcing Vendors – Opportunities and Challenges in the Philippines

September 7, 2007 – 7:15 am

There is a proliferation of smaller business process and call center outsourcing operations throughout the Philippines. Typically, these operations are locally-owned and have between 10 and 100 seats. Because these businesses are small and foreign-owned, they generally have little or no marketing presence in the US.
In selecting an outsourcing partner in the Philippines, most US […]

By Kristen Alley | Posted in Outsourcing | Comments (9)