Outsourcing Directory

Monthly Archives: January 2008

Beyond Metrics

January 17, 2008 – 2:05 pm

Much of the monitoring of an outsourcing deal is based on specific metrics. There are good reasons for this approach — after all, metrics are “hard numbers” and are relatively easy to measure. No doubt, meeting metrics is also a very important part of any quality outsourcing deal. But are metrics everything? […]

By Gary M. Zeiss, Esq. | Posted in Outsourcing, Best Practices, Governance | Comments (0)

New Year’s Resolutions for the Outsourcing Industry

January 2, 2008 – 6:31 pm

Here is my annual list of New Year’s Resolutions for those of us in the outsourcing industry.
For Outsourcing Customers
1) I will dedicate adequate resources to managing my outsourcing deal.
2) I will send out RFP’s only to vendors with a chance of earning the business.
3) I will set service levels that reflect my true business needs, […]

By Gary M. Zeiss, Esq. | Posted in Outsourcing, Best Practices, IT Outsourcing, Vendor Selection, Governance | Comments (0)