Outsourcing Directory

Author Archives: Kristen Alley

Independent consultant in planning, implementation, vendor management and training of call center and back office outsourcing arrangements. Specialization in healthcare and health insurance.

Small Outsourcing Vendors – Opportunities and Challenges in the Philippines

September 7, 2007 – 7:15 am

There is a proliferation of smaller business process and call center outsourcing operations throughout the Philippines. Typically, these operations are locally-owned and have between 10 and 100 seats. Because these businesses are small and foreign-owned, they generally have little or no marketing presence in the US.
In selecting an outsourcing partner in the Philippines, most US […]

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Managing Your First Outsourcing Project - Some Simple Guidelines

August 5, 2007 – 6:02 pm

To the uninitiated, call center outsourcing projects can appear quite complex, as they involve a wide variety of interrelated tasks and require participants from nearly all areas of an organization. The first implementation is a significant learning experience to all involved, as few internal projects have the same scope, with the added variables of an […]

Posted in Outsourcing, Best Practices, Business Process Outsourcing | Comments (1)