Outsourcing Directory

Category Archives: Knowledge Process Outsourcing

Knowledge process outsourcing research.

Legal Process Outsourcing Begins to Take Off

In recent years, legal fees of major law firms have grown dramatically, both on a per-attorney and per-matter basis. Individual attorney fees can be as high as $300/hour for a first year attorney. For complex mergers and acquisitions, litigations and patent prosecutions, fees can easily reach into seven figures. This growth has […]

Partnering with Your Outsourcing Vendor to Maximize Seat Utilization, and Reduce Costs

Outsourcing vendors, with hundreds or even thousands of seats, make money by maximizing the utilization of those seats. Seats that sit idle do not generate revenue, thus providing either costly overhead or an opportunity for companies to increase capacity by soliciting business that is complementary in terms of time. For example, Philippine call […]

Domestic Private Equity Invests in Outsourcing

Almost daily, it seems that domestic private equity firms, from Blackstone Partners to General Atlantic Partners and Sequoia Capital, are directly entering the outsourcing world. Meanwhile, existing companies already in the midst of the outsourcing fray are now in merger mode, able to reach sky high multiples seemingly overnight. And why not? […]

Get Your Feet on the Ground: Visit Your Outsourcing Vendors

That’s right.  Get your feet on the ground and visit your outsourcing vendors.  Before you make the determination to move operations of any size or sort offshore, do yourself, your business and your customers a material favor, and get over to wherever it is that your work is headed, and take a look.  Kick the […]