Outsourcing Directory

Category Archives: Best Practices

Outsourcing best practices from the experts.

Beyond Metrics

Much of the monitoring of an outsourcing deal is based on specific metrics. There are good reasons for this approach — after all, metrics are “hard numbers” and are relatively easy to measure. No doubt, meeting metrics is also a very important part of any quality outsourcing deal. But are metrics everything? […]

New Year’s Resolutions for the Outsourcing Industry


Business Process Outsourcing is Neither Cheap, Nor Easy


Outsourcing - The End is Near?


The Easy Out of Outsourcing


Legal Process Outsourcing Begins to Take Off


Zen and the Art of Outsourcing Happiness


Disaster Recovery - In or Out?


Fixing the Perception of Offshoring in America


Managing Your First Outsourcing Project - Some Simple Guidelines


Labor Arbitrage Versus an Outcome Focused Model


Outsourcing in Insurance Claims Processing


Responding to the “Seven Myths of Outsourcing”


Do It Yourself Outsourcing?


What Not to Do in an Outsourcing Negotiation