Outsourcing Directory

Category Archives: Vendor Selection

Advice on outsourcing vendor selection.

New Year’s Resolutions for the Outsourcing Industry

Here is my annual list of New Year’s Resolutions for those of us in the outsourcing industry.
For Outsourcing Customers
1) I will dedicate adequate resources to managing my outsourcing deal.
2) I will send out RFP’s only to vendors with a chance of earning the business.
3) I will set service levels that reflect my true business needs, […]

How to Save the U.S. Outsourcing Business


Fixing the Perception of Offshoring in America


Labor Arbitrage Versus an Outcome Focused Model


Outsourcing Cost, Scalability and Capability


Visiting Outsourcing Vendors Operation Sites Before You Decide to Outsource (Part 1)


Sourcing Your BPO Vendor