Here is my annual list of New Year’s Resolutions for those of us in the outsourcing industry.
For Outsourcing Customers
1) I will dedicate adequate resources to managing my outsourcing deal.
2) I will send out RFP’s only to vendors with a chance of earning the business.
3) I will set service levels that reflect my true business needs, […]
In one of my favorite recent articles, Victor Gomez of the Dallas Morning News discussed the troubles faced by the big three Dallas-based outsourcing vendors, EDS, ACS and Perot. All are feeling the heat from Indian-based vendors, and are blaming the cost differential for their problems.
Outsourcing has had a difficult year in North America. There are many explanations, some point to quality concerns, some to governance concerns, and some to a reduction in value caused by the combination of labor shortages and currency fluctuations. All of these represent a change in the risk-reward analysis that many […]
TPI’s Peter Allen, in a recent blog posting in The Deal, asked whether it was better to offshore a business process using a captive or third-party model. Interestingly, the article offered no real conclusion to the question of which is better, but did highlight the most important aspect – and the biggest shortcoming – […]
In a recent ComputerWorld article, Gerry Clark of TPI offered his perspective on outsourcing trends. One of the most interesting things that Mr. Clark highlighted was the increasing effort provider markets take to distinguish themselves from other markets. He says:
Differentiation seems to be the direction that most are taking. The big attraction […]
This is the first of a two part series where we’ll focus on site visits before you outsource. In this part, we’ll focus on the site visit basics when you’re making-up your mind as to whether your want to outsource or what you should outsource. In the second part we’ll focus on due diligence activities […]
Not all BPO service providers are created equal. The RFP process, though time consuming to be sure, can ultimately save time otherwise spent in prolonged and costly implementations. This process can also be an exercise in thought and internal due diligence - what are the business, technical and disaster recovery requirements associated with the work? Better […]