A successful implementation or transition of work from Company to outsourcing vendor is crucial to developing a strong relationship, as well as ensuring consistent service levels.  Implementation plans must be drafted and agreed to by both parties during the negotiation of a Statement of Work, and detailed within a Specifications Manual that clearly articulates scope, responsibilities and timelines.  Failure to address the requirements for a smooth transition of services will cost both time and money, and in many cases, goodwill, on the part of the Company, Vendor and in worst cases, Customers.

Key steps for a successful project implementation include:

• Clear definition of scope of project, including timelines associated with future phases of scope to be implemented
• Concise documentation of the steps associated with the transition of work, including technical and general business requirements
• Planning for the transition of Company associates, including any WARN Act obligations
• Agreement by all parties as to the project plans, best detailed in a Specifications Manual that is attached as an Exhibit to a binding legal agreement

It is important to remember that at the end of the day, services must be provided.  A project implemented poorly may have a serious impact on the ability of a Company to provide those services, whereas a well-planned and well-executed implementation will bring about the desired result (e.g. cost savings) far sooner, enabling a ROI on time and target - a win win for both Company and Vendor.