There is a proliferation of smaller business process and call center outsourcing operations throughout the Philippines. Typically, these operations are locally-owned and have between 10 and 100 seats. Because these businesses are small and foreign-owned, they generally have little or no marketing presence in the US.
In selecting an outsourcing partner in the Philippines, most US companies appear to look for a US-owned company with operations in the Philippines, and overlook virtually all of the smaller Filipino-owned operations. The size of these Filipino operations, combined with their lack of US presence, most likely precludes them as a group from the vendor selection process. US companies usually want to partner with a group that is well-known in the marketplace and is large enough to handle their long-term volume.
In ignoring the smaller local outsourcers, US companies may be doing themselves a disservice. Though the small outsourcers are most likely not candidates for the primary outsourcing provider role, they can certainly play a part in the overall outsourcing strategy by providing specific and focused capabilities that address common issues encountered by larger outsourcing vendors. Three obvious capabilities:
Overflow Processing – Most operations have seasonal increases and decreases in transaction or call volume. Rather than increase and decrease staff to handle this seasonality, a small outsourcing operation could act as a seasonal buffer for increased activity.
Training - Commodity training (soft skills, medical terminology, financial services fundamentals) could become a core competency of a smaller operation. The smaller operation, with a much keener focus on specific types of training, could deliver more effective and cost-efficient training of new agents.
Disaster Recovery – Smaller outsourcing vendors based in provinces outside of the Metro Manila area may be perfectly poised to provide business continuity/disaster recovery services. The small outsourcing companies can potentially offer backup operations to multiple companies, as long as the risk of simultaneous disaster between these companies is very small. These smaller operations, already established in the more remote areas, provide a compelling and much more immediate alternative to a larger outsourcing provider creating a new operation specifically for business continuity. The smaller operations may also be more cost-effective without the overhead burden of the larger operations.
The use of a small local outsourcing vendor has clear benefit, though partnering with a small local operation also has inherent risks. Since these companies operate completely outside the US, the determination of their financial stability may be difficult to determine. If not appropriately capitalized and managed, these companies may be at significant risk for failure. Contractual compliance may be similarly difficult to manage, as the recourse for non-compliance is subject to Philippine regulations. Finally, the addition of a new vendor to the mix brings with it the requirements for daily and ongoing management. Depending on the scope of the work to be allocated to a smaller vendor, the additional management overhead may not be justified.
The determination of whether to include a small local outsourcer in the overall outsourcing strategy is dependent on the abilities of the primary outsourcing vendor and the needs and expectations of the client company. These small companies, with their inherent risks, may offer necessary functions and services that are more focused and of a higher quality than those provided by a larger organization. If the risk of these smaller organizations can be mitigated to limit impact on the larger program, they may well be worth a close look.
9 Comments
Dear sir,
We are a rajasthan based digitization company working since 2005 years. We are trying our best to get jobs in conversion & image scanning work.
Regd. Office.
Shree Data Solutions,
opp. icu bangur hospital,
suraj pole pali (Rajasthan)INDIA.
+91 02932645882 +91 09887351364/ 09214421882
Shree_data@yahoo.com
Shree.data@indiatimes.com
Dear Sir,
We are on Gujarat, we need some Data Entry work, we enter in Bids but no message. Wai and watch for message.
Our e.mail address
hanifvalsadia@hotmail.com
We growing outsourcing company in the Philippines, our Team are composed of Professionals who came in different respected Call Center Companies. We invite to invest in our company and see the difference. Please feel free to send me an email about your Queries.
Herson Bugante
Marketing Officer
outsource.philippines101@gmail.com
Dear Sir,
We have tremnedous experience in the market research “Open ended coding”. We have experience working for clients across UK, US, Canada.
We have been looking out for work from the similar field.
Please contact us on
nair.snehal@rediffmail.com
9870297722
I eagerly await the response.
Regards,
Snehal Nair
We are a graphic design team from the Philippines serving various creative needs from print design, web development and 2D & 3D animation.
Check out our website oneglobalmedia.com and see some samples.
Best.Coy
coy@gadgetsmagazine.com
coy_mls@yahoo.co.uk
Dear Sir,
This is Magesh Kumar from S.S. INFO SOLUTIONS.
My company running in past five years in the field of Data entry
Data Conversion, Forms Entry, OCR Cleanup type of jobs handling
in different chennai based companies. but currently no more jobs.
Good infrastructure & internet facilites.
Totoa Mechine : 20 Nos.
Server : 2 Nos.
Shift : I, II
Current : III Phase
Operators : (currently 17 Nos.)
Please kindly help me. I am wait for your response mail.
For further details contact ph.no. 9884778791 or
sssystem_2000@yahoo.co.in OR mageshags@hotmail.com
Thanks Regards
Magesh Kumar S.
Dear Sir / Madam ,
We are Indian Company looking for Data Entry , Data conversion , Form Processing , Internet Research and Data processing projects with a direct client. Quality is our first priority and we believe in accuracy. We assure you that we will provide service with 100% of Accuracy & high Quality to our clients. We would be happy if you provide us an oppurtunity to show the quality of our work. Hoping to hear from you soon.
Our Core expertise is as below:
1) Data Capture/Data Conversion (From any input format to any output format through typing, OCR, ICR etc)
Contact at dataentryserviceprovider@yahoo.com
Cell Phone : 91 - 9884721761
Chat :
Yahoo : dataentryserviceprovider
Thank You !!!
I am looking for a genuine work project(form filling
scanning, data conversion). I had 10 systems
Dear Sir / Madam ,
We are looking for Data Entry , Data conversion , Form Processing , Internet Research and Data processing projects with a direct client. Quality is our first priority and we believe in accuracy. We assure you that we will provide service with 100% of Accuracy & high Quality to our clients. We would be happy if you provide us an oppurtunity to show the quality of our work. Hoping to hear from you soon.
Our Core expertise is as below:
1) Data Capture/Data Conversion (From any input format to any output format through typing, OCR, ICR etc)
Contact at sarathy_infoark@yahoo.com
Cell Phone : +91 9841510470
Thank You !!!
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