The idea of picking up or lifting a particular lot of work, and sourcing (the shifting) to a vendor is not new. And, the reasons for so doing are not new either. However, as more and more companies, of all sizes, further mature in their outsourcing experience and strategy, the “lift and shift” of work for purely monetary reasons is diminishing. Of course, many companies have since found that the ROI does not materialize, and the ongoing management responsibility remains. Thus, rather than just move the work, move the work in a better, smarter way. Companies are now looking to their vendor partners to assist not only in the lift and shift, but in the transformation of the work - what can we do better, faster, and of course, cheaper.

The dilemma remains, for both Company and Vendor, in that improvements, efficiencies and that transformation so desired by the Company, must be able to be implemented and adapted.